Faqs about kotak league :
Whom has the League Platinum card been designed for?
The Kotak League Platinum card has been specifically designed for the High Income or High Net Worth individuals. We have kept in mind your lifestyle requirements and the relevant benefits so that you could derive the maximum out of it.
What type of card is League?
The Kotak League Card is a VISA Platinum card.
Why should I choose a League card? Are there any specific benefits that I get?
The Kotak League Card offers you privileges which are exclusive & unique.
* A powerful rewards program, in which you earn 1 point on every Rs. 100/- spend & 25% bonus points from Kotak. Enjoy a hassle free redemption experience with auto encashment of your points - every 3 months or 1000 points – which ever is earlier. Rewards are en-cashed at 1 point = Re. 1
* Priority Attend, our premium customer service initiative for Platinum customers. Just SMS KASSIST to 5676788 & we will reach you. You can also avail of our complimentary cheque pick up service for payments.
* Besides this, enjoy Concierge Services, Golf Fee Card, Taj Epicure Membership, Insurance Cover, Fuel Surcharge Waiver at any pump, complete Railway Surcharge Waiver and exciting EMI & BT plans that no one else offers.
What is the Annual & Joining Fee for this card?
Rs. 15000/- Fee option.
There are no annual fees on the Kotak League Platinum Card. There are 3 variants of Kotak League available at Rs. 3000, Rs. 8500, Rs. 12000 and Rs. 15000 as joining fees.
What is the interest rate that is applicable to me?
The interest applicable to you is 3.1% per month
Are all the League features available on the Add on card?
Yes, all League features can be availed by the add on card holder.
Faqs about Rewards
How do I earn points?
Every Rs. 100 worth of spends on your card you earn 1 reward point and 25% bonus points from Kotak Credit Cards. Hence every Rs 100 earns you 1.25 points.
What is the value of the reward points?
The value of each Reward point is Re. 1/-.
How do I redeem the points earned?
Points will be credited to the primary card account every 3 months (all points) or every 1000 points earned, whichever is earlier.
What are the transactions that are not eligible for reward points?
* Railway transactions
* Personal loans
* Cash advances and fees such as joining fee
* Annual fee
* Add-On Card fee
* Multiple Card fee
* Balance transfers
* Cash advance transaction fee
* Charges for dishonored cheques
* Financial charges
* Delinquency charges
* Late payment charges
* Collection charges and any other fee or charge levied by the Bank
* Balance transfers
* EMI transactions
* Cash withdrawals
* Demand draft and service charge transactions
Faqs about Priority Attend
What is ‘Priority Attend’?
This is a customer service initiative from Kotak Credit Cards especially for Platinum customers. Just SMS us & we will reach you within 2 hours. You can also request for a cheque pick up, which is a complimentary service for our Platinum customers.
Do I have to register for this service?
Just register your mobile number with us once and then whenever you want us to reach you, all you need to do is SMS Kassist to 5676788.
Incase of emergency where can I call?
Incase, you feel a need to speak to a Customer care executive immediately, you could call us on 1800 11 6022 (North India) or 1800 226022 (Rest of India)
Faqs about Insurance Cover
What is the insurance cover on the platinum card?
On the platinum card the insurance cover is for Lost/stolen card fraudulent charges cover provided by Tata AIG General Insurance.
What does the Fraudulent Charges cover include?
If your credit card is lost or stolen, Tata AIG will reimburse the unauthorized charges on your lost or stolen card, up to 12 hours prior to your first reporting the event to Kotak Credit Card Customer Care.
We recommend that you read the policy document for greater detail.
Insurance is only provided on the primary card and not the add-on/supplementary cards. Kotak Credit cards will not responsible for any disputes arising out of any claims. All claims will be directly handled by Tata AIG General Insurance Company Limited
What does the insurance cover exclude?
Tata AIG will not pay for any expenses or loss for:
* Charges made on your lost or stolen credit card more than 12 hours prior to your first reporting the event to Kotak Credit Cards Customer Care.
* Charges made on your lost or stolen credit card after you first reported the event to Kotak Credit Cards Customer Care.
* Charges made on your credit card if your credit card has not been lost or stolen;
* Cash advances made with your lost or stolen credit card;
* Charges incurred by a resident of your household, or by a person entrusted with your credit card.
* For details do read the Policy wordings
What is the total sum insured?
The sum insured is Rs. 1, 00, 000/- for a year, with a single occurrence limit of Rs. 50,000/-.
What do I have do, incase my credit card is lost or stolen?
You need to immediately call Kotak Credit Cards Customer Care & report the loss.
You need to call Tata AIG at 1800119966 or provide written intimation to make a claim and obtain the proper forms and instructions within 24 hours from discovering an unauthorized charge was made on your lost or stolen credit card.
Insurance is only provided on the primary card and not the add-on/supplementary cards. Kotak Credit cards will not responsible for any disputes arising out of any claims. All claims will be directly handled by Tata AIG General Insurance Company Limited>
Faqs about Priority Pass
Do I have to pay to access the lounge under priority pass?
The membership to the priority pass is complimentary for the Kotak Platinum Credit Cards customer. No membership fee and No access charge for visit by the primary card holder.
Which are the airport lounges which accept priority pass?
Priority Pass offers access to over 500 lounges, literally from Aberdeen to Zurich and at over 300 airports in between. Visit http://www.prioritypass.com/Lounges/index.cfm for the entire list.
What can I expect from a lounge?
Peace. Space. Comfort. The chance to relax before the flight. Or if you wish you can use the lounge business facilities to catch up on work and stay in touch with the office. Or why not do a bit of both?
I normally travel business class anyway so why would Priority Pass be of use to me?
Many major airlines have their lounge facilities which are available at select destinations only. Priority Pass offers you access to over 500 lounges with facilities & an experience unmatched by any airline lounge.
Although most of the major airlines will have their own lounge facilities at many of their destinations, this is not always guaranteed. And it is usually at the less popular destinations where an airline lounge does not exist that you need one most! Priority Pass is a great back-up in such circumstances.
Faqs about Golf Fee Card
What is the Golf fee card?
The Golf fee card provides access & discounts on the green fees at as many as 2400 golf clubs in 108 countries. Additionally members also get privilege rates at over 4000 luxurious hotels & golf resorts worldwide.
What are green fees?
Green fees are the fees, the Golf course charges to allow the players to play golf. It varies from club to club and also the time of the week, time of the day.
Why should I take part in the Golf fee card program?
The Golf fee card program gives its members the unique opportunity to play at approx 2000 golf courses across the world and get discounts on the green fees & on hotels world wide. The Golf fee card provides access to 24 premier golf courses in India along with a discount of up to 50% on the green fees.
Can GFC members play golf during weekends?
Yes, GFC members can access the golf course on weekends. We recommend that members book their tee times in advance to ensure they get a slot of their choice.
Faqs about Joining Gift
When will I get the joining gifts offered on the Platinum credit Cards?
You will receive the joining gifts within 30 days of realization of the Joining Fees.
How do I get the refund of the Rs. 15000/- fee?
Spends Rs. 3, 00,000/-within a year on retail transactions and get Rs. 15000/- cash back at the end of the year.
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