Whom has the Royale Signature card been designed for?
The Kotak Royale Signature card has been specifically designed for the High Income or High Net Worth individuals. We have kept in mind your lifestyle requirements and the relevant benefits so that you could derive the maximum out of it.
What type of card is Royale?
The Kotak Royale Card is a VISA Signature card.
Why should I choose a Royale card? Are there any specific benefits that I get?
The Kotak Royale Card offers you privileges which are exclusive & unique.
# A powerful rewards program, in which you earn 1 point on every Rs. 100/- spend & 25% bonus points from Kotak. Enjoy a hassle free redemption experience with auto encashment of your points - every 3 months or 1000 points – which ever is earlier. Rewards are en-cashed at 1 point = Re. 1
# Priority Attend, our premium customer service initiative for Signature customers. Just SMS KASSIST to 5676788 & we will reach you. You can also avail of our complimentary cheque pick up service for payments.
# Besides this, enjoy Concierge Services, Golf Fee Card, Taj Epicure Membership, Insurance Cover, Fuel Surcharge Waiver at any pump, complete Railway Surcharge Waiver and exciting EMI & BT plans that no one else offers.
What is the Annual & Joining Fee for this card?
There are no annual fees on the Kotak Royale Signature Card. The one time Joining fees is Rs. 25000/-
Do I enjoy any interest free period on cash?
The interest free period is limited only to the retail transactions & does not include cash transactions. The interest starts accruing from the date of cash withdrawal.
Faqs about Rewards
How do I earn points?
On every spend of Rs. 100 on your card you earn 1 reward point and 25% bonus points from Kotak Credit Cards. Therefore for a spend of Rs. 100/- you earn 1.25 points.
What is the value of the reward points?
The value of each Reward point is Re. 1/-.
What are the transactions that are not eligible for reward points?
railway transactions, personal loans, cash advances and fees such as joining fee, annual fee, Add-On Card fee, multiple Card fee, balance transfers, cash advance transaction fee, charges for dishonored cheques, financial charges, delinquency charges, late payment charges, collection charges and any other fee or charge levied by the Bank, balance transfers,EMI transactions, cash withdrawals, demand draft and service charge transactions.
Faqs about Priority Attend
What is ‘Priority Attend’?
This is a premium customer service initiative from Kotak Credit Cards for Signature customers. Under the service we offer a Priority call back, whenever you want to reach us. And also complimentary cheque pick up for payments.
Incase of emergency where can I call?
Incase, you feel a need to speak to a Customer care executive immediately, you could call us on 1800 11 6022 (North India) or 1800 226022 (Rest of India)
Faqs about Insurance Cover
What is the insurance cover on the Signature card?
On the Signature card the insurance cover is for Lost/stolen card fraudulent charges cover provided by Tata AIG General Insurance.
What do I have do, incase my credit card is lost or stolen?
You need to immediately call and inform Kotak Credit Cards Customer Care.
You need to call Tata AIG at 1800119966 or provide written intimation to make a claim and obtain the proper forms and instructions within 24 hours from discovering an unauthorized charge was made on your lost or stolen credit card. For details do read the Policy wordings
Insurance is only provided on the primary card and not the add-on/supplementary cards. Kotak Credit cards will not responsible for any disputes arising out of any claims. All claims will be directly handled by Tata AIG General Insurance Company Limited
Faqs about Priority Pass
How much do I have to pay to access the lounge under priority pass?
The membership to the priority pass is complimentary to the Kotak Signature Credit Cards customer. No membership fee and No access charge for visit by the primary card holder.
Can I use the lounges irrespective of the airline I am flying with?
Yes. All lounges listed in Priority Pass Directory are open to all members, irrespective of the airline you fly with.
Faqs about Golf Fee Card
What is the Golf fee card?
The Golf fee card program targets at providing access & discounts on the green fees year round to approx. 2400 golf clubs in 108 countries. All members are elite professionals or individuals who are both golfing enthusiasts or who would like to learn to play golf, enjoy travel and dining. Apart from discounts at golf courses, members also get discounts at over 4000 hotels & golf resorts worldwide. This gives the members an opportunity to play golf at some of the finest golf courses in the world & stay at some of the world’s most luxurious golf resorts at of course, a Golf fee card privileged rate. The golf courses charge buggy fee, caddie fee, insurance, tax, land transfers or express clearance charges where applicable and service fees.
Why should I take part in the Golf fee card program?
The Golf fee card program gives its members the unique opportunity to play at approx 2000 golf courses across the world and get discounts on the green fees & on hotels world wide. The Golf fee card provides access to 24 premier golf courses in India along with a discount of up to 50% on the green fees. Golfers will realize the savings of the Golf fee card & the unique benefits as soon as they use the card.
Faqs about Joining Gift
When will I get the joining gifts offered on the Signature credit Cards?
You will receive the joining gifts within 30 days of realization of the Joining Fees.
What are the terms and conditions on the use of the Makemytrip.com vouchers?
The voucher is only valid for purchases made offline.
These vouchers cannot be clubbed with any other offer currently live on MakeMyTrip.com including cash backs, discounts etc on a particular card. But the vouchers from the Kotak – MMT set, can be clubbed together to do a single transaction.
The products and services are subject to availability
The voucher is not valid for partial redemption.
The voucher is not refundable, is transferable and has to be redeemed within its validity period and no extension of validity is allowed.
In case of cancellation made using this voucher, customer will not get any refund
The customer will not get refund on the voucher value; the customer will get refund only of the payments made over and above the voucher value. On these additional payments the standard MMT refund policies apply.
Date change, name changes are allowed. However the customer has to bear the additional charges as required.
MakeMyTrip.com reserves the right to terminate this offer at any time without prior notice
MakeMyTrip.com Pvt. Ltd. is the final authority on the interpretation of these rules.
Faqs about Royale Assist
What are the services offered under Royale Assist?
The services offered under Royale Assist
* Car Rental and Limousine Referral and Reservation Assistance
* Special Events and Performance Assistance
* Restaurant Referrals and Reservations
* Flower & Gift Delivery
* Sourcing of Luxury Items – Within India only
* Golf Course Referral and Reservation Assistance
Referral/information services are offered complimentary. Incase you use any of the services you pay the service provider as mutually agreed.
Faqs about Taj Epicure membership
What is The Taj Epicure Membership?
Taj Epicure Membership is the exclusive dinning privileges from the Taj.As a Signature card member, you will be enrolled into the ‘Epicure Plan’ of Taj and will earn back upto 25% of the bill every time you dine at Taj Restaurants.
You will also get a Complimentary membership to the Gold tier of the Taj Inner Circle – in which you earn 1 Taj Inner Circle Point per every Rs 100 spent for stay at the Taj around the world. 1 Point is equal to Rs 10.
What is the eligibility for the membership?
The Signature Card holders get a complimentary Taj Epicure Plus membership in which members would earn 25% of the bill amount.
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